{"id":4144,"date":"2020-09-23T18:44:10","date_gmt":"2020-09-23T23:44:10","guid":{"rendered":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/?page_id=4144"},"modified":"2020-10-14T20:23:33","modified_gmt":"2020-10-15T01:23:33","slug":"10-10-informe-de-pqrs","status":"publish","type":"page","link":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/instrumentos-de-gestion-de-informacion-publica\/10-10-informe-de-pqrs\/","title":{"rendered":"10.10. Informe de PQRS"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1240px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;color:#008c4e;--fontSize:26;line-height:1.40;\">Informe de todas las peticiones, quejas, reclamos, denuncias y solicitudes de acceso a la informaci\u00f3n recibidas y los tiempos de respuesta, junto con un an\u00e1lisis resumido de este mismo tema.<\/h1><\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:14px;line-height:23.8px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:23.8px;width:23.8px;margin-right:9.8px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-file-alt fas\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:33.6px;color:#747474;\">\n<p><a href=\"https:\/\/www.hospitaldelrosario.gov.co\/portal\/atencionalusuario\/siau\/informes-siau\/\" target=\"_blank\" rel=\"noopener noreferrer\">Informes SIAU<\/a><\/p>\n<\/div><\/li><\/ul><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"border-color:#008c4e;border-top-width:2px;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1240px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;color:#008c4e;--fontSize:26;line-height:1.40;\">Informe de Peticiones, quejas, reclamos, denuncias y solicitudes de acceso a la informaci\u00f3n<\/h1><\/div><style type=\"text\/css\">#accordion-4144-1 .fusion-panel:hover{ border-color: #eae8e8 } #accordion-4144-1 .fusion-panel { border-color:#eae8e8; }.fusion-accordian  #accordion-4144-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-4144-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-4144-1 .panel-title a{font-size:18px;color:#0b3b17;font-family:\"Raleway\";font-weight:400;}.fusion-accordian  #accordion-4144-1 .toggle-content{font-size:15px;color:#747474;font-family:\"Raleway\";font-weight:500;}.fusion-accordian  #accordion-4144-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-4144-1 .panel-title a:not(.active):hover, #accordion-4144-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #008f4f;}.fusion-accordian  #accordion-4144-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-4144-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #008f4f!important;border-color: #008f4f!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-4144-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-4144-1 .panel-0b1261f184c6e5857 .panel-title a{}.fusion-accordian  #accordion-4144-1 .panel-0b1261f184c6e5857 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-0b1261f184c6e5857\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0b1261f184c6e5857\"><a aria-expanded=\"false\" aria-controls=\"0b1261f184c6e5857\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4144-1\" data-target=\"#0b1261f184c6e5857\" href=\"#0b1261f184c6e5857\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">N\u00famero de solicitudes que fueron trasladadas a otra instituci\u00f3n. <\/span><\/a><\/h4><\/div><div id=\"0b1261f184c6e5857\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_0b1261f184c6e5857\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Respuesta: No se ha realizado traslado a ninguna solicitud a otra instituci\u00f3n.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4144-1 .panel-04064778ff241ab4a .panel-title a{}.fusion-accordian  #accordion-4144-1 .panel-04064778ff241ab4a .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-04064778ff241ab4a\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_04064778ff241ab4a\"><a aria-expanded=\"false\" aria-controls=\"04064778ff241ab4a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4144-1\" data-target=\"#04064778ff241ab4a\" href=\"#04064778ff241ab4a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Tiempo de respuesta a cada solicitud <\/span><\/a><\/h4><\/div><div id=\"04064778ff241ab4a\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_04064778ff241ab4a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Respuesta: Es de 5 d\u00edas h\u00e1biles.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4144-1 .panel-88831e901c1a7d055 .panel-title a{}.fusion-accordian  #accordion-4144-1 .panel-88831e901c1a7d055 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-88831e901c1a7d055\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_88831e901c1a7d055\"><a aria-expanded=\"false\" aria-controls=\"88831e901c1a7d055\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4144-1\" data-target=\"#88831e901c1a7d055\" href=\"#88831e901c1a7d055\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">N\u00famero de solicitudes en las que se neg\u00f3 el acceso a la informaci\u00f3n.<\/span><\/a><\/h4><\/div><div id=\"88831e901c1a7d055\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_88831e901c1a7d055\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Respuesta:\u00a0 A toda solicitud se le da respuesta. Desde que cumpla con los requisitos se le brinda la informaci\u00f3n.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4122,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_links_to":"","_links_to_target":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/pages\/4144"}],"collection":[{"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/comments?post=4144"}],"version-history":[{"count":4,"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/pages\/4144\/revisions"}],"predecessor-version":[{"id":4509,"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/pages\/4144\/revisions\/4509"}],"up":[{"embeddable":true,"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/pages\/4122"}],"wp:attachment":[{"href":"https:\/\/www.hospitaldelrosario.gov.co\/portal\/wp-json\/wp\/v2\/media?parent=4144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}